Last updated: September 11, 2026
We want you to be satisfied with your purchase. If something is not right, you may return eligible items under the terms below.
Return Window
You may request a return within 30 calendar days of receiving your order.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- Returned with the original packaging
- Free from damage caused by misuse or improper handling
If your item arrived damaged, defective, or incorrect, please contact us right away. Returns related to quality issues are handled at no cost to you.
Return Shipping Cost
Return shipping is free. There is no restocking fee.
How to Start a Return
Email info@svsvisionlife.my with your order number and the reason for the return. Our team will reply with return instructions. Please do not send items back before contacting us.
Return Address
2050 N Karlov Ave, Chicago, IL 60639, United States
Refund Processing
Once we receive your returned item, we inspect it and process the refund within 1–2 business days. The refund is issued to your original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.
Non-Returnable Situations
Items that are used, damaged due to misuse, or returned without original packaging may not qualify for a full refund. If a return does not meet the conditions above, we will contact you to explain the situation.